Duo Mobile Android App: Important Update for Users

As part of its ongoing commitment to providing a secure and reliable authentication experience, Duo has announced changes to its support policy for certain mobile devices running older operating systems.

Effective February 9, 2023, the Duo Mobile app will no longer be supported on Android 8 or 9 or iOS 13. This change is a direct result of the natural cycle of innovation in the tech industry, where newer operating systems are released and older ones are deprecated, no longer receiving essential updates.

By focusing on newer operating systems, Duo's engineering teams can continue to build helpful and secure features that users expect from their mobile devices. In fact, upgrading to the latest iOS or Android versions not only ensures access to maintenance fixes and security updates but also provides advanced security features built-in to the OS.

For the SMU community, this change is especially important. The university highly recommends that all students, faculty, and staff upgrade their devices' operating systems by February 1, 2023, to continue receiving essential support and security updates.

The Duo Mobile app has become a crucial part of the authentication process for many users, providing an additional layer of security beyond traditional SMS and Phone Callback verification. In recent years, Duo Security has become the go-to solution for Two-Factor Authentication at SMU, and this change is another step towards ensuring that all users can enjoy the benefits of secure access to university services.

By staying informed about these changes, we hope that our community will be better prepared to adapt to this new reality. For any questions or concerns, please feel free to reach out to our IT support team for assistance.

Duo Mobile Android App: Important Update for Users

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Duo mobile android app